Question 1

Does insurance cover individual therapy?

Accepted Answer

We are in-network with most Anthem, Aetna, Cigna, Health Net, and UMR plans. At this time, if you are insured through Medicare, Medicaid, Medi-Cal, or Tricare we are not able to provide services to these beneficiaries due to associated regulatory requirements. To learn more about insurance at Octave, please visit our insurance page.

Question 2

How do I get matched with the right therapist?

Accepted Answer

Octave takes the time to learn about you and your unique concerns. Upon signing up, you will complete a short questionnaire to indicate your specific needs and preferences. After completion, clients may have the opportunity to self-select a provider, while others may opt to be matched to a provider by our Care Navigation Team. Clients may also be asked to schedule a consultation with a Care Navigator if we require more information in order to match.

Our Care Navigation Team will thoroughly review your onboarding questionnaire to learn about your unique needs and preferences. Using specialized knowledge on Octave’s providers, your Care Navigator will match you with the best possible fit.

Question 3

How much does therapy cost?

Accepted Answer

Our mission is to make high-quality therapy accessible by working with insurance companies to cover mental health services in-network. Over 96% of our clients pay an average of $28 per session through insurance.

Question 4

What should I expect from therapy?

Accepted Answer

While everyone’s experience in therapy is different, there are a few basics you could expect. During your first session, your therapist will take most of the session to conduct what is called an “intake assessment” which is just asking a series of questions to have a full understanding the concerns you want to address and how they impact you, your history of emotional concerns and how different aspects of your life (like work, social, family, health) are going. Next, your therapist will collaboratively create a “treatment plan” with you which will serve as a therapy road map for the following sessions for what to focus on to achieve your specific goals. What happens after that is where everyone’s experience can be different. Some people feel immediate relief from creating a plan and starting to address their concerns. For others, it can feel a bit challenging to talk about their struggles- an analogy to think of here is that you have to disinfect a wound for it to heal properly, and sometimes the disinfecting part stings before it feels better. With your treatment plan and therapy goals set, you’ll have a guide to know when you are feeling better and when you have succeeded in making the improvements you desired when you started the therapy process.

Question 5

What type of counselor or therapist is best for therapy?

Accepted Answer

All of our therapists are experienced and trained to treat clients in individual therapy. Depending on a client’s need, they can be matched with a therapist with specialized training to support their needs.

Question 6

Is Octave therapy a membership? What if I want to cancel?

Accepted Answer

No, Octave is not a subscription/membership service. Clients are charged on a per appointment basis.If you are thinking about canceling, we encourage you to speak directly with your Octave therapist or your Care Navigator.If you wish to switch to a new Octave provider, your therapist will be able to initiate this process, and you can expect to be contacted by a member of the Care Navigation Team within 1-4 business days. From there, your Care Navigator will assist in rematching you with a new provider.If you prefer, you can cancel your appointments by emailing support@findoctave.com or by visiting your Client Portal to cancel.

Question 7

I was in therapy before. Can I come back?

Accepted Answer

Yes. Here at Octave, we believe client’s don’t need ongoing therapy. We focus on helping client’s meet their goals and once they are met, client’s can end care and return only when they need support again. The decision to end care or take a break is best determined by discussing this with your therapist

Getting Started with Therapy

How to start your journey

Determining what you need

How to Know If You Need Therapy

Online Versus In Person Therapy – Which is Best For You?

Should You See a Therapist, a Psychologist, or a Psychiatrist?

What to expect during therapy

What Is Evidence-Based Therapy?

How to Know If You’re Actually Getting Better in Therapy

Why You Should Set Goals in Therapy

Understanding the fundamentals

A Guide to Therapy Approaches

Therapist Credentials Explained

What to Talk About in Therapy?

GET STARTED

Get a therapist who gets you

Know your costs

Change the future of how you feel

Thinking about therapy?