Question 1

What should I expect in my first session?

Accepted Answer

During your first session, your therapist will take most of the session to conduct what is called an “intake assessment” which is just asking a series of questions to have a full understanding the concerns you want to address and how they impact you, your history of emotional concerns and how different aspects of your life (like work, social, family, health) are going. Next, your therapist will collaboratively create a “treatment plan” with you which will serve as a therapy road map for the following sessions for what to focus on to achieve your specific goals. What happens after that is where everyone’s experience can be different. Some people feel immediate relief from creating a plan and starting to address their concerns. For others, it can feel a bit challenging to talk about their struggles- an analogy to think of here is that you have to disinfect a wound for it to heal properly, and sometimes the disinfecting part stings before it feels better. With your treatment plan and therapy goals set, you’ll have a guide to know when you are feeling better and when you have succeeded in making the improvements you desired when you started the therapy process.

Question 2

How long does it take to get matched?

Accepted Answer

Generally it takes up to 3 days to find a therapist match, though we're often able to offer a match within the first hour.

Question 3

What if I don't connect with my therapist?

Accepted Answer

Changing therapists during the course of therapy is common. Your Octave therapist will be able to start that process for you. If you wish to switch to a new provider, let your current therapist know directly. Once the process has been initiated, you can expect to be contacted by a member of the Care Navigation Team within 1-4 business days. From there, your Care Navigator will assist in rematching you with a new provider.If you prefer, you may also request a rematch by emailing the Support Team (support@findoctave.com) and/or your assigned Care Navigator.

Question 4

Do you offer evening or weekend appointments?

Accepted Answer

Yes, Octave does offer limited slots on evenings and during weekends. Please let us know in your intake form if you've prefer a weekend or evening appointment and we'll do our best to accommodate!

Question 5

Is therapy more effective in-person?

Accepted Answer

No, in-person therapy is not necessarily "more effective" than online therapy. Both methods are equally effective for many common mental health conditions like depression and anxiety. The best format depends on the individual's needs, the specific condition, and available resources.

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